All sales are final with the exception of the customer receiving an incorrect product/size or defective item. If this is the case, you must notify us within 15 days of receipt (please send with a photo) and we will send you the correct item(s), free of charge. We are a small business and all of our items are made to order, so we do not offer refunds or exchanges at this time, except for the aforementioned instances. You may always contact us with questions or concerns about sizing or product information at firstname.lastname@example.org. Thank you!